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General Rental Terms & Conditions

Please note our Terms and Conditions described below. We want you to enjoy Madeira and your experience with ImpactAzul. We hope to see you this time and in the near future.

Required Documents

To pick up the car, the following documents are required: passport or identification card, valid driving license, credit card in the name of the main driver and proof of the reservation made.

  • The driving licence must have been issued by the authorised authorities at least 1 year(s) before the date of the start of the rental.
  • A driving licence printed with a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc.) must be completed by an international driving licence.
  • Driving licences issued in the following country(ies): United Kingdom, EU countries will be accepted.
  • Driving licences issued by all other countries must be accompanied by the International Driving Licence (LIC).
  • Please note that the international driving licence is only valid if accompanied by the normal driving licence.

Collecting your car

The rental car must be returned to the same place from where it was collected, unless otherwise agreed with ImpactAzul. Airport pick-up and drop-off can be arranged, please let us know if you require this service.

Fuel Policy

The vehicle must be returned with the same amount of fuel supplied. (E.g.- 1/4 to 1/4). The rental company will not refund any fuel left over. Failure to comply with the fuel policy will incur a payment of 60€ at the time of return.


Any fines for parking, speeding or others are the sole responsibility of the renter.

Driver Requirements

The minimum age to rent a vehicle is 21 years.

The young driver supplement applies to drivers under 21 and has an extra daily cost of 15€.

A senior driver fee applies to drivers over the age of 70 for 15€ per day.

These fees will be paid at the signing of the rental agreement.

Payment Terms

This section refers to payments only; A credit card may be required for the security deposit.

Debit cards accepted with the name and surname of the main driver printed: Visa Debit

MasterCard Debit.

The following are not accepted:

  • Someone else’s card (including family members)
  • American Express Credit
  • Diners Club

Please note: If you pay with Visa Debit, MasterCard Debit, a credit card is required for the deposit in case the full insurance has not been purchased.

Rental Conditions

The price includes: Unlimited Mileage, Collision Coverage (with deductible), Theft Protection (with deductible), Civil liability (TPL) and Taxes.


Cancellation up to 48 hours before pick-up have a penalty of 25% of the reservation amount. After this period the penalty will be the total amount of the reservation.

Optional Extras & Services

Special Equipment Available

  • Baby seat (up to 1 year old), Child seat (2-4 years old), Booster seat (4-10 years old) each for 7.50€/day. GPS 7.50€/day with a security deposit of 100€ in case of loss or damage.
  • Additional driver for 35€/booking.
  • Prices for extra services are displayed on the booking page.
  • Up to 3 additional drivers is allowed and there is an additional fee for each driver.
  • Additional drivers under the age of 21 are subject to the young driver and additional driver supplements and senior drivers (over 70) are subject to the senior driver and additional driver supplements.
  • When picking up the vehicle, all drivers must be present and must have valid documentation.

The values of the extra services that are not described on the website will be charged at the signing of the contract.

Rental Period

The maximum rental period per contract is 30 days.

If the customer wants to extend the rental period, he must contact the management for renewal of the contract.

Working hours:

Mon     08:00 – 18:00

Tue       08:00 – 18:00

Wed     08:00 – 18:00

Thu       08:00 – 18:00

Fri          08:00 – 18:00

Sat        08:00 – 18:00

Sun       08:00 – 18:00

Service between 22:00 and 07:00 is available upon request and for an additional fee:

Pick-up between 22:00 and 07:00       20.00€

Delivery between 22:00 and 07:00      20.00€

Withdrawal & Return

The grace period for returning the vehicle is 30 minutes in case of delay. Exceeding 30min will be charged one more day of rental.

Full Legal Terms & Conditions

Impactazul Unipessoal Lda., with NIPC 516997416, with registered office at 2.a Travessa Jardim do Sol, 2.o B, Urbanização Jardim do Sol, 9125-018 Caniço, (hereinafter Rental Company) rents the motor vehicle (including, being the case, any replacement vehicle) identified in the rental contract, under the terms of the specific conditions established therein and in the following terms and conditions.

This document contains all the terms of the rental contract signed between the Lessor and the lessee, and the lessee must read it carefully before signing it. Its main terms, in particular (but not exclusively) with regard to clauses 2, 4, 5 and 6, have been communicated to the lessee’s in an appropriate manner, and it has been explained that if the lessee’s does not understand any of the provisions contained in this document, they should request the respective clarifications from the Rental Company representative who is assisting you. By signing this document, the lessee declares that he has not requested clarifications that have not been provided.

  2. a) The motor vehicle is in good working order and without apparent defects and the renter undertakes to promptly return the vehicle in the same conditions in which he received it, together with all documents, spare parts and accessories, at the location and date designated in the rental contract.
  3. b) It is the lessee’s responsibility to check the state of conservation of the motor vehicle, and must inform the Lessor, before continuing the journey, of any non-conformity in the damage record, fuel level or missing documents or equipment.
  4. c) If the motor vehicle is used in violation of the provisions of the contract, the Lessor may, at any time and without the need for prior notice, terminate the contract and repossess the vehicle, at the lessee’s expense.
  6. a) Without prejudice to the provisions contained in 2 c), (i) and (ii), in the event of loss, damage, theft or theft of the vehicle or parts thereof occurring during the rental period, the lessee will pay the Rental Company, as costs and losses, including, without limitation, repair costs, depreciation, loss of rental income, towing and vehicle collection expenses, the amount established in the current tariff as the maximum deductible or, if higher, the amount the costs, losses and damages actually incurred;
  7. b) The lessee’s liability may be limited, as set out below. In any case, it is established that this limitation of liability is expressly excluded:
  8. In case of breach by the renter or any authorized driver, with intent or gross negligence, of the terms of this contract.
  9. If the damage results, in any case, from the behaviour of an unauthorized driver;

iii. In case of dangerous driving of the vehicle or driving of the vehicle in violation of any applicable rules and, in particular, in case of non-compliance with the Highway Code, namely when the 2/8 damages result from the renter’s negligence, excessive speed or driving under the effect of alcohol or narcotics.

  1. c) Without prejudice to the foregoing, it may be agreed:
  2. Limit liability for loss or damage to the motor vehicle (except in the case of theft or theft).

If the renter accepts the Collision Damage Coverage Option (hereinafter CDW), by placing his initial in the space indicated in the contract and paying the daily cost specified for this purpose, his liability is limited to the amount established in the contract as a deductible. minimum (tariff available to read via QR Code or on iPads in stores), which will be paid as compensation.

  1. Limit liability for loss or damage to your vehicle resulting from theft or theft. If the renter accepts and subscribes to the Theft Protection Option (hereinafter TP), by placing its initial in the space indicated in the contract and paying the daily cost specified for this purpose, its liability is limited to the amount established in the current tariff as minimum deductible, which will be paid as compensation.
  2. d) The lessee, who has purchased the CDW and TP, can reduce the value of the Minimum Deductible to zero, by paying a daily price (tariff available for reading via QR Code or on iPads in stores), purchasing the service Super Deductible Reduction (hereinafter SC). In the event of an accident, you will only be charged a fee for process management.
  3. e) If the rented vehicle is a commercial vehicle, the renter is entirely responsible for any damage caused to the upper part of the vehicle when it hits a tunnel, bridge, tree, garage or suspended objects, regardless of whether they have subscribed to the CDW and SC options.

The Lessor will not be responsible for any loss or damage suffered by the lessee, except in the case of gross negligence, wilful misconduct or, in the case of death or personal injury, if liability cannot be legally excluded.

  2. All charges referred to in this contract are calculated in accordance with the Lessor’s current tariff and based on the use of the vehicle by the lessee as specified. The lessee agrees to pay, at the request of the Lessor or, if applicable, to reimburse it, the following amounts:
  3. a) Vehicle rental, as well as other extras, namely the CDW, TP or SC options; additional conductors; delivery and collection; rent here/leave there; airport service supplement; washing; baby seats and booster seats; out of hours service and taxes. The price of the services and supplements mentioned is shown in the available tariff.
  4. b) The minimum vehicle rental period is one day, that is, an uninterrupted period of 24 hours from the beginning of the rental. If the renter returns the vehicle more than 29 minutes late in relation to the scheduled time, the Rental Company will charge the renter for an extra day’s rental at the applicable daily rate.
  5. c) Any charge to be borne by the lessee under the terms of Clause 2 and any charge relating to the circulation supplement.
  6. d) The cost related to the fuelling service (including missing fuel), if the vehicle is returned without a full fuel tank, unless the renter has subscribed to the “Purchase a Fuel Tank” option.
  7. e) The cost of the charging service (including missing electricity), if the vehicle is returned without a charged battery.


  1. f) The costs of issuing vehicle documentation, in the event of loss or loss thereof.
  2. g) The costs of the towing service to the nearest Lessor station, safeguarding immobilization situations resulting from the Lessor’s responsibility, regardless of whether the lessee has subscribed to the CDW or SC options.
  3. h) Taxes applicable at the current rate.
  4. i) If the lessee is in default, he is obliged to pay, without the need for formal notification to this effect, default interest at the legal rate in force in addition to the remaining contractually established charges.
  5. j) For damage caused to windows and/or tires that is not merely due to normal wear and tear or accidental punctures, regardless of whether the renter has subscribed to the CDW or SC options.
  6. k) All expenses, including those inherent to the immobilization of the vehicle, when it is seized by the police authorities during the illegal transport of goods.
  7. All complaints or objections regarding the charges referred to above must be communicated to the Lessor, within a maximum period of 30 days after receipt of the invoices, after which period they will not be considered as accepted.
  8. The renter authorizes that the rental charges, and any others that are directly or indirectly related to the rental of the vehicle, even after its return and in accordance with the Terms and Conditions of the contract, be charged to the credit card account or in another account designated for that purpose.

During the rental period of the motor vehicle, the renter is entirely responsible for all fines and/or fines inherent to infractions of traffic, parking, tolls or other rules, as well as for all consequences arising therefrom.

The Lessor will charge a supplement for administrative work if the tenant incurs any fines and/or fines during the rental period, without prejudice to the amount payable for said fines and/or fines. The Lessor will provide the lessee, upon request, with a copy of any notification received regarding violations of traffic, parking and/or toll rules.


The renter must take care of the motor vehicle, ensuring that it is properly closed and in a safe place when not in use, apply the appropriate fuel, as well as connect and use the safety devices fitted to the vehicle. The renter must not use or allow the use of the vehicle in the following circumstances:

  1. a) Transport of passengers or cargo for consideration, except in the case of commercial vehicles.
  2. b) Transport of flammable, corrosive or explosive products.
  3. c) Drive or tow any vehicle, trailer or other object.
  4. d) Participate in any race, rally, test or other type of competition, as well as participate in any type of “track days”;
  5. e) When the driver is under the influence of alcoholic beverages, drugs or any other substance that reduces his perception or ability to react.
  6. f) In violation of any traffic rules or, in general, for illicit purposes; 4/8
  7. g) The renter does not meet the minimum requirements stipulated in our current tariff with regards to age and valid driving license;
  8. h) By any other person who is not an authorized driver or who is not an authorized driver, does not meet the minimum requirements required by the Rental Company in terms of age and valid driving license. In such cases, the lessee is also responsible for the use of the motor vehicle and will have to compensate the Lessor under the terms of the contract;
  9. i) Driving or being driven in countries that are not members of the European Union, with the exception of Switzerland and Norway.
  10. j) In transport by ferry;
  11. k) Drive or be driven outside the Island where it was rented;
  12. l) For sublet;
  13. m) To drive or be driven in unauthorized areas, including, in particular, airport runways, airport service roads, adjacent areas or, in any case, off-road or 5/8 of the authorized roads;
  14. n) The renter will be responsible for any damages and losses, regardless of the coverage contracted, caused to the vehicle if it is driven outside the authorized territory and provided for in paragraphs
  15. i) and j) above.

If the Lessee violates any of the previous paragraphs, the Lessor reserves the right to charge the Lessee for the total amount of damage caused to the vehicle, regardless of the additional coverage contracted.

(CDW, TP or SC).


The Lessor guarantees insurance coverage to people who use the motor vehicle with the authorization of the Lessor (and only in this case) under the terms of the civil liability insurance policy that can be consulted on the website. Said policy satisfies all applicable legal requirements and covers the owner, renter and/or any authorized driver against legal claims from third parties for personal or material damage caused by the use of the motor vehicle. The conditions of the insurance contract, including

Any territorial restrictions constitute an integral part of the contract.


1- In the event of accident, loss, damage or theft, the renter is cumulatively obliged to:

  1. a) Call the police to the scene of the accident;
  2. b) Report what happened to the Lessor within a maximum period of 24 hours.
  3. c) Complete the friendly declaration found in the vehicle, also committing to complete and

sign the accident or theft report at the nearest rental store

  1. d) Cooperate with the Lessor and its insurers in any subsequent investigation or legal proceedings. Likewise, in the event of a breakdown, the Lessor must be informed immediately, applying, with the necessary adaptations, the previous rules.

2- If the Lessee does not comply with the procedures indicated above, the Lessor reserves the right to charge the Lessee for the total amount of damage caused to the vehicle, regardless of the additional coverage contracted (CDW, TP or SC).

  2. a) The vehicle must be returned during store opening hours. However, to meet the specific needs of its customers, the Rental Company offers, in certain stores, an additional “out of hours” service.
  3. b) If the renter subscribes to the “out of hours” service, he accepts that the report certifying the condition of the vehicle will be prepared by a representative of the Rental Company without his presence and after the keys have been handed over.
  4. c) The rental contract does not end when the renter hands over the keys: the vehicle remains

parked where the renter leaves it, until the station opens, which will inspect the vehicle and terminate the rental contract. For this reason, the vehicle must be parked in the area designated for this purpose, so that the vehicle does not causes danger to others or disrupts traffic, in accordance with the Highway Code.

Documents must be kept in the glove compartment of the vehicle.

  1. d) After the inspection has been carried out and in the absence of any damage, the Rental Company will send the Vehicle Return Declaration.

The lessee may subscribe to Personal Accident Insurance (hereinafter PAI) by initialling the space indicated in the contract and paying the applicable insurance premium. The terms and conditions applicable to PAI are contained in the main policy, which can be consulted on the website.


The minimum driving age is 25 years old; however, the Rental Company may charge a supplementary fee for young drivers aged between 21 and 24 years old, according to the conditions contained in the available tariff.


The Rental Company is not responsible for the loss or material damage caused to personal property left in the vehicle, either during the rental period or after it.


For the convenience of the lessee who makes the payment using a foreign credit card that is accepted by the Lessor, the Lessor offers the option of payment being made in the currency of the country of origin associated with his card, with the exchange rate on the day of the date being applicable. transaction plus a fee of 3% of the transaction value. This fee replaces the conversion charges that would be applicable by the credit card issuer if payment was made in the local currency of the country where the rental takes place (Euros). The choice indicated by the lessee in the Rental Agreement will be considered

final and definitive, being applicable at the time of payment without any subsequent consultation.

  2. a) The Lessor provides the Lessee with a Via Verde identifier owned by the Lessor, installed on the Vehicle’s windshield, which allows the value of toll fees to be determined with a view to their collection within the scope of electronic toll services available on duly equipped road infrastructures for this purpose, with the Lessee being solely responsible for paying the full amount during the term of the contract.
  3. b) Pursuant to the provisions of Decree-Law no. 84-C/2022 of December 9, subscription to the Via Verde service is automatic.
  4. c) For payment purposes, the Renter must provide a valid credit card,

ensuring sufficient balance in the corresponding bank account to cover the payments due, for debts that may occur at a time resulting from the use of the previously mentioned road infrastructures, accepting that the debts will be made after the closing of the rental contract and in accordance with the dates in which they are made available by Via Verde Portugal, as long as the use of the road infrastructures took place during the term of the rental contract.

  1. d) The Lessee is also responsible for the correct functioning and conservation, in perfect conditions, of the Via Verde identifier, and under no circumstances may the aforementioned equipment be removed from the location where it is installed and must report any anomaly to the Lessor.
  2. e) If the Lessor finds any non-compliance with any of the conditions referred to in the previous paragraphs, namely the abusive use of the identifier, the Lessee will be responsible for all resulting losses and respective penalties, such as fines or fines, and must 7/8 compensate the Rental company for the same, as well as paying any penalties that may be applied (fines/fines management supplement).
  3. f) The Lessee’s responsibility for each Via Verde identifier only ceases when it is returned to the Lessor. Failure to return the Via Verde identifier at the end of the Rental Agreement makes the Lessee incur the obligation to pay the respective cost to the Lessor, as well as all costs and fines that may arise resulting from its absence.

This contract is governed by Portuguese law. In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity or to the courts, with the parties establishing the jurisdiction of the District of Madeira as competent, expressly renouncing any other.

  2. a) The lessee provides at the beginning of the Contract his personal data and those of the driver(s) of the vehicle, for the purposes of their identification within the scope of the same, expressly authorizing the rental company to carry out the computer processing of them, for the period time granted by law.
  3. b) In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), the rental company informs the following:
  4. The purpose of processing personal data is to conclude and execute this contract, in accordance with point b) of paragraph 1 of article 6 of the GDPR;
  5. Personal data may be transmitted to third parties for the purpose of ensuring the

compliance with any legal obligations to which the rental company is subject, in accordance with paragraph c) of paragraph 1 of article 6 of the GDPR, namely to judicial authorities, criminal police bodies, tax and customs authorities and regulatory entities;

iii. Personal data may be processed for other purposes, for which the holder has given express consent to the Lessor;

  1. The Lessor will retain the personal data processed for the period necessary to provide the services, billing and compliance with legal obligations.
  2. c) At any time, the holder of personal data has the right to access them, as well as, within the limits of the contract and the GDPR, to request correction, oppose their processing, decide on the automated processing of them , withdraw consent, request data deletion

and exercise the other rights provided for in current legislation (except for data that are essential for the execution of the contract, and as such are mandatory to be provided, as well as for compliance with legal obligations to which the rental company is subject), and for this purpose send an email to the Data Protection Officer

  1. d) If you withdraw your consent, this does not compromise the lawfulness of the collection and processing carried out up to that date.
  2. e) The data subject has the right to be notified, under the terms set out in the GDPR, in the event of a breach of their personal data that could pose a high risk to rights and freedoms, and may lodge complaints with the authority(ies) ).
  3. f) Personal data may be transmitted to third parties that provide services to the rental company, whenever such services involve the communication of data contained in rental contracts.


I authorize my data to be processed and used by the Lessor for the purposes of maintaining and improving the administration and management of the Lessor’s services

I authorize my data to be provided to third parties for the purposes of

marketing communications and promotional campaigns.

I am aware that the vehicle is equipped with a Geolocation device (GPS) and I authorize it to be used in the event of breach of contract, border crossing or to locate the vehicle in the event of an accident or breakdown.

For more information about our Privacy Policy, consult our website.